At Ravalli Broadband, our installation fee ensures a premium, reliable internet experience right from the start. The fee covers professional installation, customer-owned equipment, and white-glove service to ensure everything works perfectly for your specific setup.

Yes, we offer a 12-month payment plan for the installation fee with a small service charge, making it easier to get started with Ravalli Broadband.

Most installations are included in our standard package. Non-standard installations may apply for specific cases, such as servicing multiple buildings or additional wireless access points. If extra fees apply, your technician will discuss them with you before starting.

Our service is designed to perform well in most weather conditions, including rain, snow, and fog. Severe weather events like lightning or power outages may cause temporary disruptions, but we work quickly to resolve any issues.

Yes, we offer free site surveys. A technician will visit your location to assess the situation and ensure strong signal availability. If the signal is insufficient, there is no charge.

We offer both email and phone scheduling for convenience and flexibility. Email ensures a documented record of all communication, while phone calls allow for real-time discussions to address your specific needs.

Unlike satellite internet, our service relies on nearby ground-based towers. This results in lower latency, faster speeds, and a more reliable connection compared to satellite providers.

While cable companies may advertise higher speeds, we focus on providing consistent, reliable internet backed by local, personalized support and transparent pricing with no hidden fees.

No, we don’t offer promotional or temporary rates. Our pricing is consistent, fair, and free from unexpected rate hikes, ensuring you always know what you’re paying.

If you experience an issue, you can reach us at support@ravallibroadband.net or send a message on Facebook. We monitor these channels for urgent after-hours support.

Our service requires a clear line of sight between our tower and your location. Trees, hills, or other obstructions may block the signal, making it unavailable at certain properties.

Yes! Fill out the form on our Coverage Area page to let us know you’re interested. We’ll contact you as soon as service becomes available in your area.