Ravalli Broadband, LLC
Effective Date: November 19, 2024
Purpose of This Policy
At Ravalli Broadband, we are committed to providing transparent, high-quality internet services while prioritizing your online experience. This Network Management Policy outlines our practices to ensure optimal performance, fairness, and privacy for all customers. By using our services, you agree to these practices, which are designed to enhance your internet experience and ensure compliance with applicable regulations.
Performance You Can Count On
Ravalli Broadband is dedicated to delivering internet speeds consistent with the package you’ve selected. We do not throttle speeds beyond what is included in your plan, ensuring you receive the performance you expect.
To enhance your online experience, we utilize Quality of Experience (QoE) and Quality of Service (QoS) measures. These technologies prioritize bandwidth for activities such as streaming, gaming, and video conferencing, providing smoother and more reliable performance during critical tasks.
No Data Caps or Hidden Limits
At Ravalli Broadband, we believe in unlimited access to the internet. Our network does not impose data caps, hidden restrictions, or surprise slowdowns. We design our infrastructure to accommodate high demand while maintaining seamless and uninterrupted service for all customers.
Your Privacy, Our Priority
We respect your privacy and are committed to protecting your personal data.
No Monitoring of Web Traffic: Ravalli Broadband does not monitor or collect your browsing data.
Limited Data Collection: The only information we collect pertains to your account and network usage, solely to ensure reliable delivery of the services you rely on.
Data Protection: We take the security of your data seriously and implement measures to safeguard it at all times.
Security and Protection
Our network operates with a robust enterprise-level firewall to protect the backbone infrastructure. While Ravalli Broadband maintains a secure network environment, individual network security is the responsibility of the customer.
We recommend using personal firewalls, antivirus software, and other security tools to tailor protection to your specific needs. This approach ensures that you retain full control over your personal network security.
Transparency and Accountability
We believe in complete transparency regarding our network management practices. Ravalli Broadband openly shares performance metrics, including speeds, latency, and network status, with our customers.
You have the right to know exactly what you are receiving, and we ensure this information is always available to you.
Compliance and Fair Use
Ravalli Broadband complies with all federal regulations and legal requests for data when required by law. While Montana currently has no specific regulations governing network management, we continuously review and adapt our practices to align with evolving standards and best practices.
Fair use policies ensure that all customers have equitable access to our network without interference or degradation of service.
Empowering Our Community Through Relays
For customers participating in our Relay Program, hosting relays has no impact on your personal service. By hosting a relay, you contribute to expanding connectivity for others in your community without affecting your speed or data usage.
Ravalli Broadband thanks you for supporting our mission to provide reliable, high-quality internet access to all.
Contact Us
For questions or concerns about this policy, or to learn more about our network management practices, please contact us at:
support@ravallibroadband.net